FREQUENTLY ASKED QUESTIONS: TRACE

ORIXE TRACE

If you notice that a transaction you’ve sent has an error in it, you can simply use the “Edit” button to create a new transaction and correct the mistake.

If you click on the transaction details for the relevant transaction, the reason for rejection should be listed at the top.

Yes, your customer will see the old transaction that has been replaced in addition to the new one.

Tracking numbers are either the Batch or Serial Numbers of the goods included in a transaction. These are the numbers which Orixe traces to give you an overview of where you shipments have been, and how many transactions they have been through, prior to arriving at you.

Not everyone. If you create an issue then all users within your company have access to it, but no other users of ORIXE.

A draft is a transaction that has been saved for later processing, otherwise, a transaction is added as a draft if the data imported directly from an ERP system.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Customer Success Teamet vårt er her for å hjelpe deg og dine leverandører. Vårt mål er å sørge for at du kommer godt i gang med Orixe plattformen, og får tilgang på de funksjonene du behøver.

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